We are committed to providing the best possible service to our customers. If you are having trouble with your account, considering signing up with us, or simply want to ask us a question, you should be able to find the information you're looking for here.
-
Ask Shona
Whatever your question start here! Our virtual agent Shona knows almost everything there is to know about our service. Asking Shona is probably the best way to quickly get answers to all your questions!
Ask Shona a question:
-
Quick Links
We've also compiled a list of shortcuts to common actions so take a look at the links below as this may be the fastest route to the solution you need.
I would like to:
-
Frequently Asked Questions
If you'd like more information but don't need help with a specific issue, we have a comprehensive set of FAQs which you can browse instead.
Browse our FAQs:
-
Glossary
If you simply want to look up a term or phrase related to our service or to deposit protection in general, check out our glossary.
-
Contact Us
The Letting Protection Service Scotland
The Pavilions
Bridgwater Road
Bristol
BS99 6BNOr call our dedicated help line on 0330 303 0031.
Please note not all telephone operators in other countries have agreements to route calls to non-geographic UK numbers.
Not receiving our emails? Read more about adding us to your Safe Senders list